Services · New Bern, NC
Gas fireplace installation, repair & safety services for New Bern, NC.
Five services, all done by our own certified technicians. You get the price up front, and it doesn't change once the work starts.
Our own certified technicians handle every service below, with the price given up front. We work on units we didn't install, too. The prices shown are starting points, and you'll see your exact number before we start.
01 · Vent-free from $2,000 · Direct-vent from $4,500
Gas Fireplace Installation
An in-home consultation, free with your new fireplace, gets you one exact price before any work starts.
- In-home consultation with measurements taken at your hearth, free with your fireplace purchase. No showroom visit needed
- Vent-free fits an existing masonry opening with no new venting; direct-vent covers new venting and gas-line work
- Majestic, Astria, White Mountain Hearth, Montigo, Monessen & Real Fyre, plus Ray Murray's full catalog
- Gas-line runs and conversions coordinated through our propane partner
- Permitting, hookup and inspection handled by us on one timeline
- Fastest scheduling on the Hwy 70 corridor between New Bern and Beaufort
02 · From $175 / year
Annual Service & Cleaning
A yearly cleaning and check keeps a gas fireplace lighting and running right.
- Recommended annually, no matter who installed the unit
- Burner assembly, glass, gaskets, seals and venting checked
- Pilot or ignition system confirmed firing clean
- Worn parts caught before they fail mid-winter
- Won't light, or the remote stopped working? Start here
- Built into the Hearth Care Plan with priority scheduling and an annual reminder
03 · $100 diagnostic
Diagnostic & Repair
We find the fault and give you the repair price. Nothing gets fixed until you say yes.
- Failed gas valves, thermocouples, ignition parts and cracked glass
- Exact repair price before any work starts, and you approve it first
- Diagnostic fee waived for Hearth Care Plan members
- We'll diagnose units we didn't originally install
- The same certified technician for the diagnosis and the repair
04 · Included with Hearth Care
Safety Inspections
Know the gas and venting are sound before you light the first fire of the season.
- Gas connections, venting, seals and clearances checked
- Carbon-monoxide check around the appliance
- Recommended before the first fire of every heating season
- Annual reminder so it's never forgotten
- Ideal for recently bought homes with an unknown service history
05 · From $1,199
Gas Log Sets & Inserts
We measure your firebox and size the logs to it.
- Front width, back width, depth and opening height all measured
- Vented and vent-free options, budget-friendly to showpiece
- Measured on the same in-home visit where we quote installation
- Full lineup on the Fireplaces page
- Installed and warrantied the same way as a full fireplace unit
Not sure where to start?
Pick the one that sounds like you
Start with Annual Service & Cleaning, from $175. If a part has failed, you get the repair price before we touch anything.
Start with an in-home consultation, free with your fireplace purchase. We measure the space and quote the unit, venting and any gas-line work together as one number.
Book Annual Service & Cleaning in the fall. It catches worn parts, dirty burners and venting problems before January.
Get a Safety Inspection first. It checks gas connections, venting and clearances so you know what you own before you light it.
A $100 diagnostic gets the same care as a full weekend install with new gas-line work. Both come with White Glove Service and Wayne's Upfront Pricing.
In-home consultation
Ready for a warmer home?
In-home consultation, free with your new fireplace. Upfront pricing. Three generations on the Crystal Coast.