About us · New Bern, NC
Three generations of gas fireplace service in New Bern, NC.
We're a local family business, your neighbors here in New Bern. This is the family behind every Wayne's truck you see on the Crystal Coast.
Our story
Hi, I'm Wayne.
I'm a Master Appliance Technician and the owner of Wayne's Appliance Service, serving the Crystal Coast. My family has worked on North Carolina homes for three generations, and I'm proud to carry that on right here in New Bern. When you call, you get me or one of my own technicians. We don't send subcontractors.
Over the years that's added up to more than 250 completed fireplace installations and repairs across Craven, Carteret, Onslow, and Pitt counties. Most of them were for repeat customers or people they sent our way.
Our standard
A family business
We set our own prices, and we answer our own phone. My father and grandfather worked on North Carolina homes before me. They showed up when they said they would, charged a fair price and left the job site clean. I hold my technicians to the same standard today.
We'll still be answering the phone next winter, and the one after that. That counts for a lot the first time your pilot light won't stay lit at 6 a.m. in January.
How we work
The Wayne's standard
White Glove Service
Every job leaves your home cleaner than we found it. Drop cloths go down and the debris goes with us, even on the last stop of the day.
Wayne's Upfront Pricing
You hear the number before we pick up a tool, whether it's an install, a repair or a diagnostic call. The invoice matches it.
No showroom, no pressure
We come to you for an in-home consultation, free with your new fireplace, and show you options at the hearth where the fireplace will go.
Pet friendly
We love meeting our customers' furry family members, and we treat your home like one of our own the whole visit.
Who we work with
Four kinds of properties
Most of our fireplace work falls into one of these four.
Vacation rentals
Along the coast, where the fireplace has to work for guests who've never used a gas valve.
Historic homes
In New Bern and Beaufort, where owners want a period look with modern safety and venting.
Waterfront & marine properties
Where salt air wears out burners and pilot parts early.
New construction
Where a builder needs a fireplace specialist who shows up on schedule and doesn't hold up a closing.
Wayne's Appliance Service has 63 five-star Google reviews across the whole appliance business. For the ones about fireplaces, read the fireplace reviews, or ask us for references on your in-home consultation.
Brands we install: Majestic, Astria, White Mountain Hearth, Montigo, Monessen, Real Fyre, plus nearly anything in Ray Murray's catalog.
In-home consultation
Meet us at your hearth.
In-home consultation, free with your new fireplace. Upfront pricing. Three generations on the Crystal Coast.