Services
Installation, service & repair
Five services, one certified team, and the same upfront-pricing model every time.
Fireplaces & log sets
Find your perfect fireplace
Every unit is one Wayne actually installs — from everyday upgrades to estate centerpieces.
Brands we install & service: Majestic, Astria, White Mountain Hearth, Montigo, Monessen, Real Fyre, plus Ray Murray's catalog.
Service plans
One specialist for every heat source
Gas fireplaces, space and wall heaters, water heaters and ranges — the appliances your HVAC company won't touch.
Service areas
New Bern & the Crystal Coast
Response time depends mostly on how close you are to the Highway 70 corridor between New Bern and Beaufort.
Same day response
On or near the Highway 70 corridor between New Bern and Beaufort, our home base — a call before noon usually gets a technician out that afternoon.
Next day response
A little further off the corridor — we typically reach these towns within a day of your call.
1–2 days response
Inland and regional centers, scheduled as routing allows — usually within one to two days.
FAQ
Straight answers from a specialist
Three generations of fireplace work, boiled down to the questions we hear most. Don't see yours? Call Wayne at (252) 349-5878.
About us
Three generations of NC service
We're not a franchise and we're not a call center — we're your neighbors. Wayne, a Master Appliance Technician, carries on three generations of North Carolina service from New Bern, with White Glove Service and upfront pricing on every job.
Contact
Request a callback
Tell us what the fireplace is doing and we'll turn up with the right part — or skip the form and call.
Email us
waynes@gmx.comHours
Monday – Friday, 8:00 AM – 6:00 PM
Saturdays we often pick up, but it isn't guaranteed — weekday mornings are the surest way to reach us.
Smell gas?
Don't use the form. Leave the building, then call 911 or your gas company from outside.
Service plans · New Bern, NC
Gas fireplaces, space and wall heaters, water heaters and ranges. We keep them safe, clean, and ready for winter — the appliances your HVAC company won't touch.
Pick your plan
New Bern and Crystal Coast homes lean on more than one heat source once the temperature drops. These plans let one certified technician look after every one of them, instead of you tracking down whichever company services which appliance.
Entry plan
For a home with a gas fireplace, insert or log set.
$189 / year
Our annual fireplace service alone is $175.
Most complete · Best value
Every gas appliance in the house, plus your water heater — one specialist.
$349 / year
The heating your HVAC company won't touch.
For property owners
For vacation rentals & multi-property owners on the coast.
$149 / unit · year
Emerald Isle, Atlantic Beach & Beaufort.
What's covered
We're heating-appliance specialists — not an HVAC company. That's the point: we look after the gas appliances they don't.
How it works
Three simple steps and every heat source in your home is looked after all year.
Call us or ask at your next visit. No long contract — just a simple annual membership.
Before the cold sets in, we reach out and schedule your yearly visit so nothing gets forgotten.
A certified technician inspects, cleans and safety-checks every covered appliance in one trip.
Why members love it
Fireplace, space heater, water heater — all handled by the same person who already knows your home.
Gas appliances need a yearly check. We remember for you, and run a whole-home gas-safety sweep on the Whole-Home plan.
When the first cold snap hits and everyone calls at once, members get scheduled first.
Waived diagnostics and 10–15% off parts & labor mean one fix often covers your whole year's membership.
Plans cover residential gas appliances that we can safely service, plus a safety check and inspection of electric water heaters. Electric fireplaces and other electric heaters are not covered. Whole-Home Heating covers your fireplace(s) plus the household appliances listed above; unusual counts or commercial equipment are quoted separately. We are not an HVAC contractor — central AC, forced-air furnaces, heat pumps and ductwork are not covered. Priority scheduling reflects our fastest coverage along the Highway 70 corridor (New Bern–Beaufort); outer towns are scheduled as soon as routing allows. Repair discounts (10% on Hearth Care, 15% on Whole-Home Heating and Rental Ready) apply to parts and labor on covered appliances. Pricing shown is the annual membership; installation and repair work is quoted upfront before any work begins. If you smell gas, leave and call 911 or your gas company rather than us — a suspected leak is theirs to make safe.
Enroll today
Three generations on the Crystal Coast — now keeping your whole home warm and safe.